Refund policy

Last updated 18 September 2026

We want every TutorNorth resource to be worth what you paid. If something is wrong, we will fix it or refund you.

When you can get a refund

• The file is faulty: it won't open, is incomplete, or isn't what the product page described.
• There's a mistake we can't fix within 7 days of you reporting it.
• You bought the same product twice by accident.

Email hello@tutornorth.com within 14 days of purchase with your order number and a short description. We usually reply within 2 working days.

When refunds aren't available

Because our products are digital files you can keep, we don't offer refunds simply for a change of mind once a file has been downloaded, unless the law where you live requires it.

Buyers in the EU and UK

You normally have 14 days to withdraw from an online purchase. For digital downloads, that right ends once you agree at checkout to immediate delivery and start the download. Your rights for faulty products are not affected.

How refunds are paid

Refunds go back to your original payment method through our sales platform. How long they take to appear depends on your bank.